ViraLinq Labs · ViraLinq LLC
Cancellation Policy
Last updated: September 8, 2026.
Project cancellation must be requested in writing at labs@viralinq.com. Project-specific terms in an accepted proposal or service agreement apply where they are more specific than this policy.
Before work begins
If a paid project is cancelled before work begins, any prepaid but unearned amount is handled according to the accepted proposal and our Refund Policy, less any disclosed non-recoverable third-party cost already incurred where permitted by law.
After work begins
The client remains responsible for completed work, earned milestones, and approved or disclosed third-party commitments incurred before cancellation. Any remaining unearned prepaid amount is handled under the written engagement and Refund Policy.
Pauses and rescheduling
A client may request a pause or reschedule. Availability, dependencies, and delivery dates may change when work resumes, and any revised timing or cost will be confirmed in writing when required.
Ongoing support
Recurring support exists only when it is expressly stated in a written agreement. Any notice period, renewal, cancellation date, or final billing treatment for that support will be stated in that agreement. ViraLinq Labs does not assume a hidden recurring subscription for project work.
Nothing in this policy limits cancellation or refund rights that cannot lawfully be excluded.