ViraLinq Labs · ViraLinq LLC
Refund Policy
Last updated: September 8, 2026.
This policy applies to paid software and professional services provided by ViraLinq LLC under the ViraLinq Labs name. Labs provides digital services and software deliverables; it does not sell physical goods through this website.
Free inquiries
The initial business problem review is free. No refund is applicable when no payment has been collected.
Paid project work
Amounts earned for work already completed, accepted milestones, delivered assessments, or other completed professional work are generally non-refundable, subject to applicable law and any more specific written agreement.
If a client has prepaid for work that has not yet been performed, the treatment of the unearned portion is determined by the written proposal or service agreement, this policy, any disclosed third-party costs already incurred, and applicable law.
Third-party costs
Non-recoverable third-party charges that were approved or disclosed for a project, such as licensed services, infrastructure, domains, or other project-specific costs, are generally not refundable after they have been incurred.
How to request a refund
Email labs@viralinq.com with the client or company name, invoice or payment reference, amount, and reason for the request. We aim to review a complete request within 7 business days.
If a refund is approved, it will be returned through the original payment route where reasonably available. The time for funds to appear depends on the payment processor, bank, card network, or e-wallet provider.
See the Cancellation Policy and Terms of Service for related rules.