Terms of Service

Website use

You may use this website only for lawful purposes. You may not interfere with the site, attempt unauthorized access, submit malicious material, impersonate another person, or use the site for fraudulent, abusive, deceptive, or harmful activity.

Viewing the website or sending an inquiry does not create a client relationship, reserve availability, or require ViraLinq Labs to accept a project.

Engagements and scope

Paid work begins only after the parties agree to a written proposal, statement of work, or other engagement document and any required initial payment is received. That document will define the journey being recovered, deliverables, exclusions, dependencies, acceptance criteria, timeline assumptions, fees, and stopping condition.

Requests outside the agreed boundary are change requests and may require a new estimate, revised schedule, or separate engagement. ViraLinq Labs does not accept an unlimited backlog as one fixed-scope recovery.

Assessments

A recovery assessment is a paid diagnostic service. It may include repository and deployment inspection, blocker classification, risk and dependency notes, exclusions, acceptance tests, and an implementation recommendation. An assessment does not guarantee that implementation will be offered or that a particular repair is technically, commercially, or legally appropriate.

Client responsibilities and access

You confirm that you are authorized to provide access to the repositories, accounts, environments, data, and third-party services involved in the engagement. You are responsible for accurate requirements, timely decisions, lawful data use, required approvals, and maintaining backups or recovery options unless the written scope assigns a specific responsibility to ViraLinq Labs.

Do not send passwords, API keys, private keys, database credentials, or other secrets through ordinary email. Access must be granted through appropriate account, role, invitation, secret-management, or temporary credential mechanisms.

Fees, payment, cancellation, and refunds

Fees, currency, payment schedule, taxes, credit terms, and any assessment credit will be stated in the applicable engagement document. Unless that document says otherwise, work may be paused when a payment is overdue.

Because assessments and recovery work reserve capacity and produce professional work product, amounts already earned for completed work are generally not refundable. Any cancellation right, refund eligibility, rescheduling rule, or treatment of prepaid but unperformed work will be stated in the applicable proposal or required by law. The engagement document controls if it is more specific than these website terms.

Delivery, acceptance, and production changes

Deliverables may include code changes, pull requests, configuration guidance, reports, validation evidence, and rollback instructions. Acceptance is measured against the written criteria in the engagement document.

Production deployment, domain changes, data migrations, account-level changes, and other high-impact actions require appropriate authorization and an agreed recovery path. Delays caused by missing access, unavailable third parties, changed requirements, or client-controlled systems may affect the schedule and price.

Intellectual property

Each party retains ownership of materials, software, methods, templates, tools, know-how, and intellectual property it owned before the engagement or developed independently. Ownership or license terms for custom deliverables will be stated in the engagement document and may depend on full payment.

Open-source software and third-party services remain subject to their own licenses and terms. ViraLinq Labs does not transfer ownership of third-party technology.

Confidentiality and third-party services

Confidential information shared for an engagement will be used for the agreed work and handled with reasonable care. More specific confidentiality requirements may be documented separately.

Projects may depend on hosting platforms, identity providers, payment processors, databases, analytics services, AI tools, code repositories, and other third parties. Their availability, policies, pricing, security, and behavior are outside ViraLinq Labs' direct control.

No guaranteed business outcome

ViraLinq Labs will perform agreed services with professional care, but does not guarantee revenue, funding, customer acquisition, regulatory approval, uninterrupted operation, or that every inherited system can be repaired without replacement. Software and third-party systems can contain defects or change after delivery.

Liability and project-specific terms

To the maximum extent permitted by applicable law, liability limitations, indemnities, warranties, governing law, dispute terms, and other project-specific protections will be defined in the applicable engagement document. Nothing in these website terms excludes rights or liabilities that cannot lawfully be excluded.

Changes and contact

These website terms may be updated as the service changes. Material engagement terms will not be changed retroactively except as agreed by the parties or required by law.

Questions may be sent to labs@viralinq.com.