Terms of Service

Inquiries and project acceptance

Sending an inquiry or receiving a preliminary review does not create a paid client relationship or require ViraLinq Labs to accept a project. Paid work begins only after the parties agree to a written proposal, statement of work, invoice, or other engagement document and any required initial payment is received.

Scope, pricing, and payment

The written engagement identifies the service, deliverables, exclusions, dependencies, acceptance criteria, schedule assumptions, fees, currency, payment schedule, and production responsibility. Work outside the agreed scope may require a change request or new quote. See our Pricing page for public indicative PHP ranges.

Cancellation and refunds

Cancellation and refund treatment depends on work already performed, earned milestones, prepaid but unperformed work, approved third-party costs, the written engagement, and applicable law. The Refund Policy and Cancellation Policy form part of these website terms unless the project agreement provides more specific lawful terms.

Client responsibilities and authorized access

Clients must provide accurate requirements and confirm they are authorized to provide any repository, account, environment, data, or third-party access needed for the engagement. Do not send secrets or sensitive customer data through ordinary email. Access should use appropriate roles, invitations, or temporary credentials with least privilege where reasonably possible.

Development, production, and delivery

Unless otherwise agreed, implementation and validation occur in a branch, development, preview, or staging environment before production. Production deployment, migrations, domain or environment changes, live third-party configuration, release verification, rollback preparation, and stabilization are included only when expressly scoped and authorized.

Deliverables may include software, pull requests, configurations, integrations, documentation, reports, validation evidence, release plans, or support. Acceptance is measured against the written criteria in the engagement rather than an unlimited or unstated backlog.

Intellectual property

Each party retains intellectual property it owned before the engagement or developed independently. Ownership or license terms for custom deliverables are stated in the written engagement and may depend on full payment. Open-source and third-party technology remains subject to its own licenses and terms.

Third-party services and no guaranteed business outcome

Projects may depend on hosting, databases, payment providers, identity services, AI tools, code repositories, APIs, and other third parties outside our direct control. ViraLinq Labs does not guarantee revenue, customer acquisition, regulatory approval, uninterrupted operation, or that every technical or business problem can be solved without changing scope or approach.

Liability and project-specific terms

Warranties, liability limits, indemnities, governing law, dispute procedures, confidentiality requirements, and other project-specific protections may be stated in the applicable engagement document. Nothing in these Terms excludes rights or liabilities that cannot lawfully be excluded.

Contact

Questions may be sent to labs@viralinq.com.